UCaaS predictions through 2030

By 2030, Unified Communications-as-a-Service (UCaaS) is projected to be used by more than 75% of companies for their communication needs including calls, meetings, and messaging.

This evolution marks a significant departure from the traditional capital-intensive purchase models of calling platforms, which often required substantial upfront investments and were plagued by lengthy upgrade cycles and downtimes.

UCaaS has revolutionized the landscape by enabling businesses to subscribe to communication services directly from the cloud. This model not only eliminates the need for on-premises infrastructure but also allows for rapid deployment of updates and new features, enhancing operational efficiency and reducing costs. Payment structures under UCaaS are predominantly operational expense (OpEx) based, requiring minimal upfront investment.

As a result of the many benefits of UCaaS, adoption has steadily increased. Metrigy research data shows that in 2018, just under 12% of companies used UCaaS. 2023, more than 45% rely on it as their only platform for their calling and communications needs and an additional 14% use both UCaaS and on-premises platforms in a hybrid fashion. Even more impressive, roughly a quarter of the 45% of companies still using on-premises or custom-built hosted platforms are planning to migrate to UCaaS, or are evaluating such a move. Among Metrigy’s success group, defined as those with above average cost savings, revenue gain, or productivity increase associated with their investments in communications and collaboration technology, nearly 62% use UCaaS compared to just 37% of those with no or low ROI. It is clear that UCaaS adoption closely correlates with business success!

Key drivers for UCaaS adoption include:

• Cost Efficiency: Transition to predictable, subscription-based billing.
• Enhanced Security: Robust security measures including data localization and compliance management.
• Remote Work Compatibility: Direct access to communication services for home-based employees without VPNs.
• Geographic Flexibility: Supports distributed workforce with local dial-in options.
• Integration Capabilities: Easy integration with business applications for enhanced workflow.

Moreover, UCaaS fosters a seamless integration with Contact Center-as-a-Service (CCaaS), providing a holistic platform for customer and employee engagement through voice, video, messaging, and specialized contact center features. This convergence enhances customer satisfaction, reduces operational costs, and increases revenue and efficiency.

As businesses increasingly prioritize flexible work arrangements and customer service, the strategic adoption of UCaaS and integrated CCaaS is set to redefine the corporate communication landscape, propelling businesses towards greater success in the digital age.

Considering migrating to the cloud? Let Phonism guide you.

Phonism is here to facilitate your shift to UCaaS. Leveraging our expertise and automated platform, we ensure a smooth, efficient migration to the cloud that aligns with your business needs. Connect with Phonism now to explore how we can assist you with a seamless migration and drive your business forward in the cloud era.

Source: Metrigy Research Data

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