Phonism Welcomes Industry Vets to Leadership Team

Phonism, the extensible network device management company, has raised additional funding and added proven executives to its leadership team. Marc Tribbe and James Lee augment Founder and CEO Steve Lazaridis' efforts by bringing a combined focus on product development and growth. With these additions, Phonism adds 60+ years of experience in telecommunications and technology, at a time when the company is expanding offerings and driving customer growth.

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The Customer Journey will Make or Break you

When a customer is totally satisfied, according to Trustpilot, they contribute 2.6x more revenue to your business than a somewhat satisfied customer - and 14x more revenue than a dissatisfied one. Usually, it isn’t even the product causing the difference in spending, it’s their experience with the brand. Even when customers had a negative encounter, 95% would give a brand another shot if the situation was handled correctly. 

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The Great Phonism Template

In VoIP phone provisioning, templates are a must to save time, money and most importantly - your sanity. The need to build XML files and learn model-specific configurations can drive you and your staff crazy! Within the telecom industry, copious amounts of file types are used including: JSON, INI, XML and many other fragile homegrown codes. You need highly skilled, expensive (and sometimes elusive) technicians. The problem is amplified when managing devices across different brands, manufacturers, firmware versions and locations. Even when you have a skilled tech available, they are usually only experts in one brand or language.

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One Device at a Time?!

If you still haven’t explored the power and value of automated provisioning, you are trailing way behind your competition. The process of manual provisioning requires expensive and intensive staff resources. The probability of human error is sky high when dealing with multiple, complex steps and a humongous number of devices to touch. It’s an overwhelming task for most service providers and attempting it manually is unprofitable and archaic.

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