In VoIP phone provisioning, templates are a must to save time, money and most importantly - your sanity. The need to build XML files and learn model-specific configurations can drive you and your staff crazy! Within the telecom industry, copious amounts of file types are used including: JSON, INI, XML and many other fragile homegrown codes. You need highly skilled, expensive (and sometimes elusive) technicians. The problem is amplified when managing devices across different brands, manufacturers, firmware versions and locations. Even when you have a skilled tech available, they are usually only experts in one brand or language.

If you still haven’t explored the power and value of automated provisioning, you are trailing way behind your competition. The process of manual provisioning requires expensive and intensive staff resources. The probability of human error is sky high when dealing with multiple, complex steps and a humongous number of devices to touch. It’s an overwhelming task for most service providers and attempting it manually is unprofitable and archaic.

Did we really need another telecom acronym? Intelligent Device Lifecycle Management (iDLM) might be a mouth full, but the technology behind it does some amazing things.