
Posts about:
voipphone


The Enduring Relevance of Desk Phones

Team Phonism
A few years ago, there was a vicious rumor spreading throughout the telecom scene that desk phones were going the way of floppy disks, pet rocks and waterbeds. That hasn’t played out.


Phonism Welcomes Industry Vets to Leadership Team

Team Phonism
Phonism, the extensible network device management company, has raised additional funding and added proven executives to its leadership team. Marc Tribbe and James Lee augment Founder and CEO Steve Lazaridis' efforts by bringing a combined focus on product development and growth. With these additions, Phonism adds 60+ years of experience in telecommunications and technology, at a time when the company is expanding offerings and driving customer growth.

The Customer Journey will Make or Break you

Team Phonism
When a customer is totally satisfied, according to Trustpilot, they contribute 2.6x more revenue to your business than a somewhat satisfied customer - and 14x more revenue than a dissatisfied one. Usually, it isn’t even the product causing the difference in spending, it’s their experience with the brand. Even when customers had a negative encounter, 95% would give a brand another shot if the situation was handled correctly.

One Device at a Time?!

Team Phonism
If you still haven’t explored the power and value of automated provisioning, you are trailing way behind your competition. The process of manual provisioning requires expensive and intensive staff resources. The probability of human error is sky high when dealing with multiple, complex steps and a humongous number of devices to touch. It’s an overwhelming task for most service providers and attempting it manually is unprofitable and archaic.

Intelligent Device Lifecycle Management (iDLM) in Telecom

Team Phonism
Did we really need another telecom acronym? Intelligent Device Lifecycle Management (iDLM) might be a mouth full, but the technology behind it does some amazing things.