Phonism embarked on an in-depth analysis of device support tickets for a large Service Provider. Over a six-month period, we meticulously recorded and analyzed approximately 200k tickets, uncovering significant results.

A few years ago, there was a vicious rumor spreading throughout the telecom scene that desk phones were going the way of floppy disks, pet rocks and waterbeds. That hasn’t played out. 

Phonism, the extensible network device management company, has raised additional funding and added proven executives to its leadership team. Marc Tribbe and James Lee augment Founder and CEO Steve Lazaridis' efforts by bringing a combined focus on product development and growth. With these additions, Phonism adds 60+ years of experience in telecommunications and technology, at a time when the company is expanding offerings and driving customer growth.

When a customer is totally satisfied, according to Trustpilot, they contribute 2.6x more revenue to your business than a somewhat satisfied customer - and 14x more revenue than a dissatisfied one. Usually, it isn’t even the product causing the difference in spending, it’s their experience with the brand. Even when customers had a negative encounter, 95% would give a brand another shot if the situation was handled correctly. 

If you still haven’t explored the power and value of automated provisioning, you are trailing way behind your competition. The process of manual provisioning requires expensive and intensive staff resources. The probability of human error is sky high when dealing with multiple, complex steps and a humongous number of devices to touch. It’s an overwhelming task for most service providers and attempting it manually is unprofitable and archaic.

Did we really need another telecom acronym? Intelligent Device Lifecycle Management (iDLM) might be a mouth full, but the technology behind it does some amazing things.