Phonism embarked on an in-depth analysis of device support tickets for a large Service Provider. Over a six-month period, we meticulously recorded and analyzed approximately 200k tickets, uncovering significant results.

Do you spend hours pulling phones out of boxes to get them “ready to roll?” Then have tons of pressure to get them out the door? 

Phonism, the market-leading intelligent Device Lifecycle Management (iDLM) Productivity Platform, is excited to welcome two seasoned telecom experts to its rapidly growing team: William Holderby and Ryan Hicks! 

When a customer is totally satisfied, according to Trustpilot, they contribute 2.6x more revenue to your business than a somewhat satisfied customer - and 14x more revenue than a dissatisfied one. Usually, it isn’t even the product causing the difference in spending, it’s their experience with the brand. Even when customers had a negative encounter, 95% would give a brand another shot if the situation was handled correctly.