Phonism, the market-leading intelligent Device Lifecycle Management (iDLM) Productivity Platform, is excited to welcome two seasoned telecom experts to its rapidly growing team: William Holderby and Ryan Hicks! 

When a customer is totally satisfied, according to Trustpilot, they contribute 2.6x more revenue to your business than a somewhat satisfied customer - and 14x more revenue than a dissatisfied one. Usually, it isn’t even the product causing the difference in spending, it’s their experience with the brand. Even when customers had a negative encounter, 95% would give a brand another shot if the situation was handled correctly.