
Posts about:
customerexperience


A BroadSoft Expert Weighs in on Phonism

William Holderby
Do you spend hours pulling phones out of boxes to get them “ready to roll?” Then have tons of pressure to get them out the door?

Phonism Enhances Growth Team with Addition of Two Industry Legends

Team Phonism
Phonism, the market-leading intelligent Device Lifecycle Management (iDLM) Productivity Platform, is excited to welcome two seasoned telecom experts to its rapidly growing team: William Holderby and Ryan Hicks!

The Customer Journey will Make or Break you

Team Phonism
When a customer is totally satisfied, according to Trustpilot, they contribute 2.6x more revenue to your business than a somewhat satisfied customer - and 14x more revenue than a dissatisfied one. Usually, it isn’t even the product causing the difference in spending, it’s their experience with the brand. Even when customers had a negative encounter, 95% would give a brand another shot if the situation was handled correctly.