In VoIP phone provisioning, templates are a must to save time, money and most importantly - your sanity. The need to build XML files and learn model-specific configurations can drive you and your staff crazy! Within the telecom industry, copious amounts of file types are used including: JSON, INI, XML and many other fragile homegrown codes. You need highly skilled, expensive (and sometimes elusive) technicians. The problem is amplified when managing devices across different brands, manufacturers, firmware versions and locations. Even when you have a skilled tech available, they are usually only experts in one brand or language.